{"id":4525,"date":"2025-06-03T09:15:21","date_gmt":"2025-06-03T13:15:21","guid":{"rendered":"https:\/\/importadoramc.cl\/distribucion\/?page_id=4525"},"modified":"2025-06-04T10:16:01","modified_gmt":"2025-06-04T14:16:01","slug":"politicas-y-garantia","status":"publish","type":"page","link":"https:\/\/importadoramc.cl\/distribucion\/politicas-y-garantia\/","title":{"rendered":"Pol\u00edticas y Garant\u00eda"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4525\" class=\"elementor elementor-4525\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5ffca9 e-flex e-con-boxed e-con e-parent\" data-id=\"b5ffca9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5b5a5 elementor-widget elementor-widget-heading\" data-id=\"4d5b5a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas y Garant\u00edas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f467cb elementor-widget elementor-widget-breadcrumbs\" data-id=\"8f467cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/importadoramc.cl\/distribucion\/\">Portada<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6d89fc e-flex e-con-boxed e-con e-parent\" data-id=\"d6d89fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca2ca75 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"ca2ca75\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"211995253\" aria-label=\"Pesta\u00f1as. Abre elementos con Intro o Espacio, ci\u00e9rralos con Escape y navega con las fechas.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2119952531\" data-tab-title-id=\"e-n-tab-title-2119952531\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2119952531\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tServicio T\u00e9cnico\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2119952532\" data-tab-title-id=\"e-n-tab-title-2119952532\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2119952532\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tGarant\u00eda\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2119952533\" data-tab-title-id=\"e-n-tab-title-2119952533\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2119952533\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tCr\u00e9ditos\/Pagos\/Descuentos\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2119952531\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2119952531\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-bdab209 e-con-full e-flex e-con e-child\" data-id=\"bdab209\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7ca77c elementor-widget elementor-widget-text-editor\" data-id=\"f7ca77c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Importadora MC cuenta con un servicio t\u00e9cnico y repuestos para todas las marcas que comercializamos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2119952532\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2119952532\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-3ddce89 e-con-full e-flex e-con e-child\" data-id=\"3ddce89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14af486 elementor-widget elementor-widget-text-editor\" data-id=\"14af486\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Todos nuestros productos est\u00e1n garantizados por fallas de fabricaci\u00f3n no atribuibles al mal uso de los mismos.<\/p><p>Es fundamental que usted como comerciante le explique a su cliente el correcto uso y cuidado de los art\u00edculos. En caso de reclamos por defectos, se debe verificar que estos nos se deban al mal uso por parte del cliente final.<br \/><br \/><\/p><p><strong>A- Notificar<\/strong><\/p><p>Contacte a su ejecutivo para notificar la situaci\u00f3n.<\/p><p><strong>B- Enviar<br \/><br \/><\/strong>Despachar el producto a nuestras oficinas, ubicada en Calle Tarapac\u00e1 #1324, local 3, Santiago, Chile. con una gu\u00eda que indique claramente la falla que presenta el producto.<strong><br \/><\/strong><\/p><p><strong>NOTA:<\/strong> El flete debe venir cancelado.<br \/><br \/><strong>C- Esperar la evaluaci\u00f3n<br \/><\/strong><br \/>Nuestro t\u00e9cnico evaluar\u00e1 caso a caso y se entregar\u00e1 un diagn\u00f3stico y soluci\u00f3n oportuna, ya sea, reparaci\u00f3n o cambio de producto.<br \/><br \/><strong>D- Respuesta<\/strong><br \/><br \/>Su ejecutivo se contactar\u00e1 con usted para notificarle la soluci\u00f3n y coordinar el env\u00edo del producto, en caso de corresponder a garant\u00eda, el producto debe ser despachado a costo de la importadora MC, a menos que se incluya en su siguiente pedido de mercader\u00eda.<br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2119952533\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2119952533\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-06deb30 e-con-full e-flex e-con e-child\" data-id=\"06deb30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42ae464 elementor-widget elementor-widget-text-editor\" data-id=\"42ae464\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Importadora MC ofrece descuentos por pago, contado previo al despacho. Para mayor detalle, comun\u00edquese con un ejecutivo.<\/p><p>Se establecer\u00e1 un grupo de cr\u00e9dito para los clientes que soliciten de acuerdo a su volumen de compra\/comportamiento de pago y antecedentes comerciales, para lo que la Importadora MC pueda requerir diversos antecedentes financieros.<\/p><p>Importadora MC se reserva el derecho de otorgar cr\u00e9ditos seg\u00fan lo anteriormente descrito.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f74de09 e-con-full e-flex e-con e-parent\" data-id=\"f74de09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7178713 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7178713\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92cf0d4 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"92cf0d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a301e9 elementor-cta--layout-image-right elementor-cta--valign-middle elementor-widget__width-initial elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"3a301e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/importadoramc.cl\/distribucion\/wp-content\/uploads\/2025\/04\/LOGO-IMPORTADORA-HORIZONTAL1-1-768x270.png);\" role=\"img\" aria-label=\"LOGO IMPORTADORA HORIZONTAL1 (1)\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\t\u00bfTienes dudas?\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tPuedes comunicarte con nuestro equipo para aclarar tus consultas\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"\/contacto\">\n\t\t\t\t\t\tEscr\u00edbenos\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9bf993d elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"9bf993d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d4b99d elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"1d4b99d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"361\" src=\"https:\/\/importadoramc.cl\/distribucion\/wp-content\/uploads\/2025\/04\/LOGO-IMPORTADORA-HORIZONTAL1-1-1024x361.png\" class=\"attachment-large size-large wp-image-3937\" alt=\"\" srcset=\"https:\/\/importadoramc.cl\/distribucion\/wp-content\/uploads\/2025\/04\/LOGO-IMPORTADORA-HORIZONTAL1-1-1024x361.png 1024w, https:\/\/importadoramc.cl\/distribucion\/wp-content\/uploads\/2025\/04\/LOGO-IMPORTADORA-HORIZONTAL1-1-300x106.png 300w, https:\/\/importadoramc.cl\/distribucion\/wp-content\/uploads\/2025\/04\/LOGO-IMPORTADORA-HORIZONTAL1-1-768x270.png 768w, https:\/\/importadoramc.cl\/distribucion\/wp-content\/uploads\/2025\/04\/LOGO-IMPORTADORA-HORIZONTAL1-1-1536x541.png 1536w, https:\/\/importadoramc.cl\/distribucion\/wp-content\/uploads\/2025\/04\/LOGO-IMPORTADORA-HORIZONTAL1-1-2048x721.png 2048w, https:\/\/importadoramc.cl\/distribucion\/wp-content\/uploads\/2025\/04\/LOGO-IMPORTADORA-HORIZONTAL1-1-600x211.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e6dc51 elementor-widget elementor-widget-heading\" data-id=\"8e6dc51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfTienes dudas?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33ea555 elementor-widget elementor-widget-text-editor\" data-id=\"33ea555\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Puedes comunicarte con nuestro equipo para aclarar tus consultas<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b31280 elementor-widget elementor-widget-button\" data-id=\"9b31280\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contacto\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Escr\u00edbenos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edticas y Garant\u00edas Servicio T\u00e9cnico Garant\u00eda Cr\u00e9ditos\/Pagos\/Descuentos Importadora MC cuenta con un servicio t\u00e9cnico y repuestos para todas las marcas que comercializamos. Todos nuestros productos est\u00e1n garantizados por fallas de fabricaci\u00f3n no atribuibles al mal uso de los mismos. Es&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-plantilla-en-blanco","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4525","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Importadora MC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/importadoramc.cl\/distribucion\/wp-json\/wp\/v2\/pages\/4525\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"website\" \/>\n<meta property=\"og:url\" content=\"https:\/\/importadoramc.cl\/distribucion\/wp-json\/wp\/v2\/pages\/4525\" \/>\n<meta property=\"og:site_name\" content=\"Importadora MC\" \/>\n<meta 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